From your first booking to your hundredth maintenance plan, here's what Buff actually does and how it works.
Customers enter a reg and Buff looks it up via the DVSA instantly. No reg? They describe the vehicle and the AI classifies it, whether it's a horsebox, a tractor, or a classic car. You define the vehicle types and size classes you work on, and pricing flows from there automatically.
Set your working hours, buffer times, and advance booking window. Buff finds available slots and collects a deposit automatically. Instant or manual confirmation, your choice.
Set exactly where you work. Define your service area so only the right customers can book with you.
Run a mobile setup, a unit, or both. Max lets you run mobile and unit jobs simultaneously, with job type set per booking.
Create a quote in seconds, convert it to an invoice when the job's done. Customers pay directly from the invoice link. No bank details in WhatsApp, no chasing.
Buff connects to your own Stripe account so you get paid directly. Customers can pay by card, Apple Pay, Google Pay, Klarna, Clearpay, or Pay by Bank. Saved cards mean returning customers pay in one tap.
Take a deposit at booking, collect the balance on completion. Set a fixed amount or a percentage, override it per job, or waive it entirely. Every penny tracked automatically.
Enrol a vehicle in a plan and Buff tracks when it's next due. Automated reminders chase the booking, and when an entry service completes online, Buff can enrol the vehicle automatically.
Every enquiry in one place, from first contact to booked job. Pro gets a full list with stages and billing lines. Max adds a kanban board, follow-up dates, activity timeline, and win-rate reporting.
Revenue by period, average job value, jobs completed, and outstanding invoices at a glance. See what's working and where to focus.
Booking confirmations, job reminders, and completion notifications sent automatically. Set it up once and Buff handles the rest.
Send newsletters, promotions, and seasonal campaigns to your customer list. Pro and Max only.
Chase maintenance plan renewals, request Google reviews after completed jobs, and keep your pipeline moving without manual effort.
No website? No problem. Every Pro and Max account includes a microsite at [you].buffcrm.co.uk, ready to share with customers from day one. Add your services, photos, and contact details, and your booking page is live immediately.
Already have a website? Drop a single line of code and your Buff booking form appears inline. Customers book without leaving your site.
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