The whole job, from the first enquiry to the last payment
Buff covers the five things a detailing business actually does: take bookings, take the money, bring people back, keep them informed, and look professional while doing it. Here is every part of it, honestly described.
Not just small, medium and large
You define the vehicle types and size classes, and the AI handles everything that does not fit a neat form. Customers pick a real slot and pay a deposit, so the booking is a commitment rather than an intention.
AI-powered vehicle lookup
Customers enter a reg and Buff looks it up with the DVSA instantly. No reg? They describe the vehicle and the AI classifies it — horsebox, tractor, classic car — against the vehicle types and size classes you define.
Smart scheduling and deposits
Set your working hours, buffer times and how far ahead people can book. Buff offers only real slots and takes a deposit automatically. Instant confirmation or manual approval, your choice.
Service area control
Set exactly where you work by radius, postcode district or a zone you draw, so only customers you can actually reach can book you.
Mobile and unit working
MaxRun a mobile setup, a unit, or both. Max lets you take mobile and unit jobs at the same time, with the job type set per booking.
And the same day from your side
One diary · every member of staff · mobile and unit togetherPaid into your account, not ours
Buff connects to your own Stripe account, so you keep the customer relationship and the money. Quotes become invoices, invoices take payment, and the deposit you took at booking is already deducted from the balance.
Quotes and invoices
Build a quote in seconds and turn it into an invoice when the job is done. Customers pay straight from the invoice link — no bank details in a message, no chasing.
Integrated payments
Buff connects to your own Stripe account, so the money lands with you and never passes through us. Card, Apple Pay, Google Pay, Klarna, Clearpay and Pay by Bank, with saved cards for returning customers.
Deposit management
Take a deposit at booking and collect the balance on completion. Fixed amount or percentage, overridden per job or waived entirely, and every penny tracked.
That is the whole of it, from the booking to the bank. 14 days free, no charge until day 15.
Turning one-off details into regulars
The work is the same either way — the difference is whether anything asks the customer to come back, and whether you can see which jobs are worth doing.
Maintenance plans
ProEnrol a vehicle in a plan and Buff tracks when it is next due, chasing the booking with reminders. When an entry service is completed online, Buff can enrol the vehicle automatically.
Enquiries and pipeline
ProEvery enquiry in one place, from first contact to booked job. Pro gives you the list with stages and billing lines; Max adds a kanban board, follow-up dates, an activity timeline and win-rate reporting.
Business reporting
ProRevenue by period, average job value, jobs completed and outstanding invoices — so you can see which services are actually worth your day.
The messages you would send if you had the time
Confirmations, reminders and follow-ups all go out under your business name, at the right moment, without you writing any of them.
SMS and email reminders
Booking confirmations, job reminders and completion notifications go out on their own, branded as your business. Set it up once.
Marketing emails
ProSend newsletters, offers and seasonal campaigns to your own customer list from the same place you run the work.
Automated follow-ups
Chase maintenance plan renewals, ask for a Google review once the job is done, and keep the pipeline moving without remembering to.
Somewhere to send people, and a way to take the booking
A business with a proper booking page gets taken more seriously than one that says “message me for prices” — and you do not need a web designer to have one.
A microsite, included
ProNo website? Every Pro and Max account comes with one at [you].buffcrm.co.uk, ready to share from day one. Add your services, photos and contact details and your booking page is live immediately.
Booking embedded on your own site
MaxAlready have a website? Drop in a single line of code and your Buff booking form appears inline. Customers book without ever leaving your site.
Already looking at something else?
Six side-by-side comparisons, written with the same detail as this page — including the things the other tool does better.
See it with your own services in it
Set up takes an afternoon: your services and prices, your working hours, your customers imported. Then the diary is doing the remembering for you.
14 days free. No charge until day 15.